Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered under the Kingmaker brand through the website located at kingmakerbet-au.com (the "Website"). These Terms are effective from 1 January 2026 and supersede all prior versions.

Definitions

In these Terms, unless the context requires otherwise:

"Operator" means the legal entity that owns and operates the Kingmaker online gambling services made available via kingmakerbet-au.com, and which claims to operate under an e-gaming sub-licence issued in Curaçao (licence no. 365/JAZ, sub-licence ref. GLH-OCCHKTW0712342021), as updated or replaced from time to time.
"Website" means the online platform accessible at kingmakerbet-au.com, including all sub-pages (such as /terms-and-conditions, /privacy, /kyc-policy, /responsible-gaming and /public-complaints), and any applications or interfaces provided by the Operator relating to Kingmaker.
"User", "you", "your" means any natural person who accesses, registers for, or uses the Website or any services offered on it.
"Player" means a User who has successfully opened a real-money account on the Website and placed at least one real-money Bet.
"Account" means a personal, individual user account registered in your name on the Website for the purpose of using the gambling services.
"Services" means all real-money and play-for-free casino games, betting, promotions, tournaments, bonuses and ancillary services offered on or via the Website.
"Bet" means any stake, wager, buy-in or other real-money participation placed by you on or within any of the Services.
"Wager" has the same meaning as Bet and includes any amount staked to meet wagering requirements associated with a Bonus or promotion.
"Bonus" means any promotional value, including bonus funds, free spins, free bets, cashback, tournament entries or similar benefits, credited to your Account subject to specific conditions.
"Promotion" means any marketing offer or campaign made available through the Website, including welcome offers, reload bonuses, free spins, loyalty rewards and tournaments.
"KYC" means "Know Your Customer" procedures, including identity, age, address, payment method and source-of-funds verification in accordance with the Operator's /kyc-policy and applicable law.
"Prohibited Jurisdiction" means any country or territory where online gambling with the Operator is unlawful under local law or where the Operator has chosen not to offer the Services.
"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth) as amended.

Account Registration

Eligibility and age requirements

Minimum age: You may only open an Account if you are at least 18 years old or older where the law of your place of residence sets a higher minimum age for gambling. The Operator may request proof of age at any time.
Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding agreements and that opening and using an Account is lawful in your jurisdiction.
Australian users: The Operator is not licensed or regulated in Australia. You are responsible for ensuring that accessing and using the Services from Australia does not breach any law that applies to you. Nothing in these Terms constitutes legal advice.

Registration process

Account creation: To register, you must complete the online registration form and provide at least your full name, date of birth, country of residence, email address, password and any other details requested on the Website.
Email verification: You may be required to verify your email address by clicking on a confirmation link or entering a code sent to you before your Account is activated.
Single Account: You may maintain only one Account with Kingmaker. Multiple or duplicate Accounts may be blocked or closed and any associated Bonuses cancelled.

KYC and verification

Mandatory checks: The Operator will conduct KYC checks in line with its KYC Policy. You may be required to provide:
- Government-issued photo identification (e.g. passport or national ID).
- Proof of address (e.g. recent utility bill or bank statement).
- Proof of ownership of payment methods used.
- Information and documents regarding source of funds or wealth.
Timing: Verification may be required before allowing deposits, Bets, Bonuses, or withdrawals, or at any later stage as deemed necessary. Processing times may vary depending on document quality and volume.
Failure to verify: If you do not complete required verification to the Operator's satisfaction, the Operator may suspend or close your Account and withhold withdrawals in accordance with these Terms and applicable law.

User obligations

Accuracy of data: You must ensure that all registration and KYC information is complete, accurate and kept up to date. Providing false or misleading information is prohibited and may result in Account closure and forfeiture of Bonuses.
Password security: You are responsible for maintaining the confidentiality of your login details and for all activity performed under your Account. You must not share your Account or password with any third party.
Unauthorised access: If you suspect that any third party knows your credentials or that your Account has been compromised, you must immediately change your password and notify the Operator using the contact methods published on the Website.
Use for lawful purposes only: Your Account must not be used for unlawful, fraudulent or abusive purposes, including money laundering, terrorist financing or any other offence.

Betting & Gameplay Rules

General betting rules

Placing Bets: A Bet is accepted only once it has been registered and confirmed on the Operator's servers. The bet history shown in your Account is the definitive record of your Bets.
Stake limits: Minimum and maximum Bet amounts are determined per game and may vary by currency, game provider and your Account status. These limits are displayed within each game or on the relevant game information page.
Game rules: Each game or category of games (e.g. slots, table games, live casino) is governed by its own rules and paytables, which are incorporated by reference into these Terms. By playing, you confirm that you understand and accept the applicable rules.

Cancellation and modification of Bets

User-initiated changes: Once a Bet has been confirmed by the system, you cannot cancel, amend or withdraw it unless the specific game rules expressly allow otherwise.
Operator corrections: The Operator reserves the right to void or adjust Bets where:
- A clear error, misprint or technical malfunction has occurred (including incorrect odds, paytables or game behaviour).
- A game round is declared invalid by the game provider.
- There is evidence of collusion, use of bots, advantage play that exploits a bug or loophole, or any form of fraud.
Refunds for void Bets: If a Bet is voided, the relevant stake will usually be returned to the Player's Account, unless otherwise specified in the game rules or required by law.

Conduct in live casino, chats and interactive features

Respectful behaviour: When using live casino tables, chat rooms or any interactive features, you must behave respectfully towards dealers, other players and staff. Harassment, insults, threats, hate speech, and any discriminatory or offensive language are strictly prohibited.
Prohibited content: You must not share illegal content, advertising, spam, personal data of others, or links to third-party sites in chat or other interactive areas.
Collusion and unfair play: Colluding with others, using unfair strategies, automated tools, scripts or bots, or exploiting any technical vulnerability is forbidden and may lead to immediate Account closure.
Monitoring and moderation: The Operator or its suppliers may monitor and record chat for security and training purposes, and may mute, restrict or ban Users from chat or specific games at their discretion.

Bonus Terms

General bonus conditions

Promotional terms: Each Bonus or Promotion is subject to these Terms and to any specific terms published on the Website for that Promotion. In case of conflict, the specific promotional terms prevail.
Eligibility: Bonuses are personal, non-transferable and may be limited to particular user segments, countries, payment methods or time periods.
Bonus credits: Bonuses are credited in the currency of your Account or as otherwise indicated in the relevant Promotion.

Activation and wagering requirements

Activation steps: To claim or activate a Bonus you may be required to:
- Opt-in on the promotions page or at registration.
- Enter a promo code.
- Make a qualifying deposit or Bet.
Wagering requirements: Bonuses and any winnings derived from them are generally subject to wagering requirements. The required wagering multiple, contributions of different games, and the maximum time period to complete wagering will be clearly stated in the specific promotional terms.
Time limits: Unless specified otherwise, Bonuses and associated wagering requirements must be completed within the timeframe indicated in the Promotion. Expired Bonuses and any associated winnings may be removed from your Account.

Prohibited games, strategies and actions

Game restrictions: Some games or game categories may be excluded or may contribute at a reduced rate towards wagering (for example, many table games and live casino products). The list of excluded or restricted games is provided in the Bonus or on the promotions page.
Abuse of Promotions: The following (without limitation) may be treated as Bonus abuse:
- Placing Bets with minimal or no risk primarily to unlock or cash out Bonus funds.
- Using multiple Accounts or collaborating with other players to gain unfair promotional advantage.
- Deliberately delaying game rounds or using any method to manipulate game outcomes.
Consequences of abuse: In cases of suspected Bonus abuse, the Operator may remove Bonuses and related winnings, adjust balances and close or restrict Accounts, subject to applicable law.

Combining promotions

One offer at a time: Unless expressly stated otherwise, only one active Bonus or Promotion may apply to your Account at any given time.
Priority: The order in which Bonuses are activated, used and removed is determined by the Operator and described in the Bonus section of the Website.
Withdrawal before completion: If you request a withdrawal before fulfilling wagering requirements, the Operator may remove any active Bonus and associated winnings, crediting only your remaining cash balance.

Payments & Withdrawals

Deposits

Payment methods: The Website may accept deposits via payment cards, bank transfers, e-wallets, vouchers and certain virtual or crypto-assets, as made available from time to time. The availability of specific methods depends on your country, currency and other factors.
Funding source: You may only use payment methods that are registered in your own name. The Operator may request proof of ownership before processing deposits or withdrawals.
Fees and limits: Minimum and maximum deposit amounts, as well as any applicable fees, are shown on the cashier page. Your bank or payment provider may charge additional fees or apply currency conversion which are beyond the Operator's control.
Crediting of funds: Deposited funds are generally credited to your Account shortly after the Operator receives confirmation from the payment provider, but delays may occur due to verification checks or technical issues.

Withdrawals

Withdrawal methods: Withdrawals will, where possible, be processed using the same method and to the same account used for deposits. Where this is not possible, an alternative method may be offered, subject to additional KYC checks.
Processing times: The Operator aims to review withdrawal requests within a reasonable period; actual receipt of funds depends on your bank or payment provider. Additional time may be required where verification is outstanding.
Limits: Minimum and maximum withdrawal limits per transaction, day, week or month may apply and are displayed on the cashier page. Large withdrawals may be processed in instalments where permitted by law and the applicable licence conditions.
Verification: The Operator may withhold processing of withdrawals until all required KYC checks have been completed to its reasonable satisfaction, consistent with its Privacy Policy and applicable anti-money laundering obligations.

Refunds, chargebacks and return of funds

Refunds of Bets: Bets that are voided in accordance with these Terms or applicable game rules will generally result in the refund of the stake to your Account.
Bonus refunds: Bonus funds are not redeemable for cash and are not refundable, except where required by law. If a Bonus is cancelled, any Bonus balance may be removed, subject to mandatory consumer protections.
Chargebacks: If you initiate a chargeback or payment dispute, the Operator may suspend or close your Account, withhold withdrawals and recover any costs reasonably incurred in relation to the chargeback, to the extent permitted by law.
Anti-money laundering: The Operator may decline transactions or freeze funds where it is required to do so by applicable law or where it reasonably suspects fraud or unlawful activity.

Limitation of Liability

Operator's obligations

Fairness and integrity: The Operator aims to ensure that games offered on the Website are fair and that outcomes are generated by certified random number generators or by regulated live casino providers, as applicable.
Accuracy of results: Game results and Account balances as recorded on the Operator's systems are considered final and binding, subject to investigation of any apparent errors or malfunctions.
Reasonable care: The Operator will exercise reasonable care and skill in providing the Services but does not guarantee uninterrupted or error-free access.

Exclusions and limitations

Technical failures: The Operator is not liable for any loss or damage arising from technical failures, interruptions, delays, bugs, disconnections, or network problems affecting your access to the Website, your device, your internet service provider or any third-party platforms, except to the extent such liability cannot be excluded under applicable law.
Third-party services: The Operator is not responsible for acts or omissions of third-party service providers, including payment providers, telecommunications providers, or game suppliers, beyond responsibilities imposed by mandatory law.
Indirect loss: To the maximum extent permitted by law, the Operator is not liable for indirect or consequential losses, including loss of profits, business, data, goodwill or opportunity, arising in connection with your use of the Services.
Liability cap: Subject to the Australian Consumer Law and any non-excludable rights, the Operator's total aggregate liability to you for any single incident or series of related incidents is limited to the lesser of:
- The amount of the Bet or transaction in dispute; or
- The net amount you have deposited to and remain entitled to withdraw from your Account at the time of the incident.
Statutory rights: Nothing in these Terms excludes or limits any rights or remedies you may have under the Australian Consumer Law or other mandatory consumer protection laws that cannot be excluded or limited by contract.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in and to the Website and the Services, including but not limited to software, source code, databases, graphics, logos, trademarks (including the Kingmaker and Kingmaker branding as used on kingmakerbet-au.com), text, audio, video and other materials, are owned by the Operator or its licensors.
Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial entertainment purposes only, subject to these Terms.

Restrictions

No copying or distribution: You must not copy, reproduce, distribute, publish, display, modify, translate, reverse engineer, decompile, disassemble or otherwise exploit the Website or any part of the Services without the Operator's prior written consent, except where permitted by applicable law.
No unauthorised use: You must not use any automated software, scripts, bots, crawlers or other technologies to access, scrape or interfere with the Website or its content.
Third-party rights: Games and related content supplied by third-party providers are protected by intellectual property rights owned by those providers. Any unauthorised use may result in civil and/or criminal liability.

Privacy & Data Protection

Privacy Policy: The collection, use, storage and sharing of your personal data are governed by the Operator's Privacy Policy, which forms an integral part of these Terms.
Data processing: By using the Website, you acknowledge that your personal data will be processed in accordance with the Privacy Policy, including for KYC, anti-fraud, payment processing, customer support and responsible gambling purposes.
Data accuracy: You must ensure the personal data you provide is accurate and kept up to date. You may have rights of access, correction or deletion as described in the Privacy Policy and applicable data protection laws.

Changes to Terms

Right to amend: The Operator may amend these Terms from time to time, for example to reflect changes in the Services, legal or regulatory requirements, market conditions or technological developments.
Notification: Material changes will be notified to you by one or more of the following methods:
- Publishing the updated version of the Terms on the /terms-and-conditions page with an updated "effective from" date.
- Displaying a notification banner or pop-up on the Website.
- Sending an email to the address registered in your Account, where feasible.
Acceptance of changes: Continued use of the Website or Services after the updated Terms take effect constitutes your acceptance of the changes.
Right to discontinue use: If you do not agree with any updated Terms, you must stop using the Services, close your Account and may request withdrawal of any eligible balance in accordance with these Terms and applicable law.

Termination & Suspension

Operator's right to suspend or close your Account

Grounds for action: The Operator may suspend, restrict or close your Account, and/or freeze funds, where it reasonably believes that:
- You have breached these Terms, any game rules or any applicable policy (including KYC or responsible gambling policies).
- You have provided false or misleading information, or failed to complete KYC checks.
- Your Account is being used for unlawful or fraudulent purposes or in a manner that may damage the Operator's reputation.
- You are in a Prohibited Jurisdiction or otherwise not permitted to use the Services.
Notice: The Operator will, where reasonably practicable and lawful, notify you of the suspension or closure using your registered contact details and may request further information or documentation.

User-initiated closure

Voluntary closure: You may request closure of your Account at any time by using the tools on the Website or by contacting customer support. Closure may be immediate or processed within a reasonable timeframe.
Responsible gambling: If you wish to self-exclude or set limits, please refer to the Responsible Gaming page for instructions on available tools and contact methods.

Effect of termination and refund of funds

Outstanding obligations: Termination or suspension of your Account does not affect any rights or obligations that have already accrued, including any obligations to cooperate with lawful investigations.
Account balance: Subject to any right of the Operator to withhold or confiscate funds under these Terms or applicable law (for example, in cases of fraud or money laundering), any remaining real-money balance will generally be returned to you via an agreed payment method.
Bonuses: On closure of your Account, any unused Bonuses and associated winnings that have not met wagering requirements may be forfeited, unless otherwise required by law.

Governing Law & Jurisdiction

Governing law: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of the jurisdiction in which the Operator is established (currently Curaçao), without prejudice to any mandatory consumer protection laws that apply to you, including the Australian Consumer Law where applicable.
Non-Australian regulation: The Services are offered from offshore and are not licensed or regulated by Australian authorities. Nothing in these Terms suggests that the Services comply with Australian gambling regulation, and you remain responsible for ensuring that your use of the Services is lawful in your location.
Dispute resolution: If you have a complaint, you should first follow the internal complaints procedure described on the Public Complaints page of the Website. The Operator will attempt to resolve disputes fairly and within a reasonable time.
Court or arbitration: If a dispute is not resolved through the internal process, it may be submitted to the competent courts of the Operator's place of establishment, unless mandatory law entitles you to bring proceedings in the courts of your country of residence. Where available and agreed by both parties, disputes may alternatively be referred to independent arbitration or an alternative dispute resolution body recognised in the licensing jurisdiction.
Public information: For general information on gambling regulation in Australia, you may refer to resources such as the Australian Communications and Media Authority at acma.gov.au and official statistics services such as qgso.qld.gov.au. These bodies do not endorse the Operator or the Services.

Contact Information

Customer support: For general queries, Account issues, game problems or complaints, you can contact customer support using the contact methods (such as live chat or email) published from time to time on kingmakerbet-au.com. If you cannot locate contact details on the Website, you should not use the Services.
Email: The main support and complaints email address is indicated in the footer or contact section of the Website. When contacting the Operator, please include your Account identifier, a clear description of your query, and any relevant evidence (such as screenshots).
Telephone: If a telephone support number is provided on the Website, calls may be recorded for quality and security purposes. Call charges may apply depending on your provider.
Mailing and legal address: The Operator's registered office and mailing address, as well as any local correspondence address, are published on the Website and may change from time to time. You should always rely on the most recent details displayed on kingmakerbet-au.com when sending correspondence.
Author of site content: Certain informational content relating to Kingmaker and the Website may be prepared or curated by third-party authors or editors (for example, "Isla Thompson") for review and publication by the Operator. This does not create any contractual relationship between you and such authors; all contractual relations remain between you and the Operator.