Responsible Gaming

Responsible gaming at Kingmaker (Kingmaker, operated via kingmakerbet-au.com) means treating gambling as entertainment, not as a way to make money or solve financial problems. Our goal is to help you make informed, conscious choices about when, how, and how much you play, so that gaming remains a safe and enjoyable leisure activity.

Kingmaker provides tools, information, and access to independent professional support so that you can control your play, limit your spending and time, and seek help early if gambling stops being fun. We strongly encourage all players, especially those in Australia where we operate as an offshore, non-Australian-licensed service, to use these protections proactively and to contact us whenever you need additional assistance.

Risk Awareness

Understanding the risks of gambling and recognising early warning signs is essential to maintaining control. Gambling, including online casino and betting services, always involves risk, and there is no guarantee of winning. You should never gamble with money you cannot afford to lose.

Common signs of problematic gambling behaviour

• Increasing time and money spent: You are betting more frequently, for longer sessions, or with higher stakes than before, especially to "win back" previous losses.
• Preoccupation with gambling: You often think about the casino outside of play, plan your next session, or feel restless or irritated when you cannot gamble.
• Chasing losses: You return to kingmakerbet-au.com or other gambling sites specifically to recover money you have lost, even when you had decided to stop.
• Neglecting responsibilities: Gambling takes priority over work, study, family, or social obligations, or you cancel plans so that you can keep playing.
• Spending beyond your means: You use money intended for bills, rent, food, or other essentials, borrow from friends or family, or use credit to gamble.
• Secrecy and guilt: You hide your gambling from others, feel shame about how much you have spent, or lie about your activity or losses.
• Mood and health impacts: Gambling is linked to anxiety, low mood, sleep problems, or thoughts of self-harm or suicide.

Quick self-assessment checklist

Read the statements below and consider whether they apply to you. Answer honestly "yes" or "no" to each:

• I often spend more money on kingmakerbet-au.com than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• Other people have criticised my gambling or expressed concern about it.
• I sometimes gamble to escape worries, stress, or negative feelings.
• I have lied to friends or family about how much time or money I spend gambling.
• I feel irritated, restless, or anxious when I cannot gamble.
• I have used money for gambling that was needed for bills, rent, or other essentials.

If you answered "yes" to several of these statements, your gambling could be risky or harmful. We strongly encourage you to:

• Use the limits and self-exclusion tools described below.
• Contact our Responsible Gaming team.
• Reach out to the professional support services listed in the Support Resources section.

Limits & Tools

Kingmaker encourages all players to set clear limits before they start playing. Although we are not licensed in Australia, our internal standards are designed to align, where possible, with recognised consumer protection principles (including those reflected in the Australian National Consumer Protection Framework for Online Wagering).

Deposit limits (daily, weekly, monthly)

You can set financial limits to control how much you deposit into your Kingmaker account over specific periods.

1. Access your account: Log in at kingmakerbet-au.com and open the "My Account" section.
2. Go to Responsible Gaming: Select "Responsible Gaming" or "Player Limits" from the account menu.
3. Choose "Deposit Limits": Select the time frame for your limit:
   • Daily limit - e.g. AUD 50 per day.
   • Weekly limit - e.g. AUD 150 per week.
   • Monthly limit - e.g. AUD 400 per month.
4. Enter the amount: Type an amount in Australian dollars that you can comfortably afford to lose, based on your personal finances.
5. Confirm the limit: Review your choice and click "Save" or "Confirm". A confirmation message should appear in your account.

Important: Decreasing your limits generally takes effect immediately. Any request to increase or remove a limit will be subject to a cooling-off period (typically at least 24 hours) before it is applied, and you may be asked to reconfirm your decision. This is designed to help you avoid impulsive changes.

Time and session limits

To help you manage the time you spend gambling, Kingmaker may provide session timers and reminders:

• Session timer: You can set a maximum duration for each gaming session (for example, 30, 60, or 120 minutes). When the time is reached, a pop-up will remind you of how long you have been playing and give you the option to log out.
• Reality checks: Periodic on-screen messages (e.g. every 60 minutes) summarise your session length and net result, prompting you to decide whether to continue or stop.

To configure time tools, go to My Account > Responsible Gaming > Time Limits, select your preferred settings, and confirm. You can reduce your time limits at any time; increases may be subject to a short delay for your protection.

Short breaks ("Time-Out")

If you feel the need for a brief pause from gambling, but do not want to permanently close your account, you can use the Time-Out feature.

1. Log in and open My Account > Responsible Gaming > Time-Out.
2. Select the desired break duration, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Read the information explaining that you will not be able to place bets or make deposits during this period.
4. Confirm your selection by clicking "Activate Time-Out".

During a Time-Out period, you will not be able to gamble on kingmakerbet-au.com. You may still be able to access certain account information (for example, to review your activity or request a withdrawal) depending on technical configuration and regulatory requirements. The break will end automatically when the selected period expires; it cannot normally be shortened once activated.

Self-Exclusion

If gambling is causing you harm or you are worried that it may do so, self-exclusion is a stronger measure than Time-Out. Self-exclusion is intended as a serious and often longer-term step to help you stop gambling completely on kingmakerbet-au.com.

How to request self-exclusion

1. Access the Self-Exclusion section: After logging in, go to My Account > Responsible Gaming > Self-Exclusion. If you cannot access your account, you may email our team at [email protected].
2. Choose the exclusion period: Select the duration that reflects your needs. Typical options include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
3. Confirm your understanding: Carefully read the information about what self-exclusion means, including loss of access to your account for gambling purposes.
4. Submit the request: Tick the confirmation box and click "Confirm Self-Exclusion", or clearly state your intention to self-exclude and your preferred period when contacting us by email or live chat.
5. Verification: For your protection, we may ask you to confirm certain personal details (subject to our Privacy Policy and KYC Policy) to ensure that we apply self-exclusion to the correct account.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in for gambling purposes, place bets, or make deposits on kingmakerbet-au.com for the duration of the exclusion.
• Marketing communications: We will take reasonable steps to stop sending you promotional materials related to gambling to the contact details we hold for you.
• Existing funds and withdrawals:
  • Any remaining real-money balance will normally be made available for withdrawal, subject to identity verification, anti-money-laundering checks, and our Terms and Conditions.
  • You will not be able to use excluded accounts to place further wagers. Handling of open bets at the time of exclusion will follow our Terms and Conditions.
• Irreversibility during the period: Self-exclusion cannot normally be cancelled or shortened once active. For lifetime exclusions, any request to reconsider would be assessed very cautiously and may be refused in our discretion, in line with responsible gaming objectives.

Important regional note: Kingmaker operates offshore and is not licensed in Australia. Our internal self-exclusion process does not automatically exclude you from other gambling operators. We strongly recommend you also register with any relevant national or state self-exclusion schemes available in your country of residence (see Support Resources below).

Support Resources

If you are concerned about your gambling, or about someone close to you, we encourage you to seek independent, professional assistance in addition to using the tools offered by Kingmaker. The services listed below are independent from Kingmaker and can provide confidential advice and counselling.

Local support for players in Australia

• Gambling Help Line (National)
  • Phone: 1800 858 858 (within Australia)
  • Hours: 24/7
  • Languages: English; access to interpreter services may be available on request.
  • Website: gamblinghelponline.org.au
  • Services: Free and confidential counselling, information, and referral for anyone affected by gambling, including family and friends.
• Gambling Help Online (Australia)
  • Contact: Live web chat and email counselling via website.
  • Website: gamblinghelponline.org.au
  • Hours: 24/7 online support.
  • Languages: Primarily English, with referral options for additional language support.
• Financial counselling (Australia)
  • National Debt Helpline: 1800 007 007
  • Website: ndh.org.au
  • Provides free, confidential financial counselling which can be especially helpful if gambling has led to debts or financial stress.

For regulatory information, Australian residents can consult the Australian Communications and Media Authority (ACMA) at acma.gov.au. Note that Kingmaker is not licensed in Australia under the Interactive Gambling Act 2001.

International support organisations

Self-exclusion schemes by country

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Allows UK residents to self-exclude from all participating licensed online gambling companies in a single registration.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Information via the Dirección General de Ordenación del Juego (DGOJ): ordenacionjuego.es
  • Enables individuals in Spain to register for exclusion from licensed gambling operators.
• Other national schemes: Many countries (for example, Sweden's Spelpaus, some Canadian provinces, and various EU states) operate similar self-exclusion registers. Please check the official gambling regulator's website in your jurisdiction for current information.

Registration with these schemes is separate from any self-exclusion you activate with Kingmaker and may provide broader protection.

Blocking software and device-level protections

• Gamban - gamban.com
  • Paid software that blocks access to gambling websites and apps on multiple devices.
• BetBlocker - betblocker.org
  • Free blocking software that allows you to restrict access to gambling content for a chosen period.
• Additional measures: You can also:
  • Use parental control tools to restrict gambling content on shared devices.
  • Ask your internet provider about content filters that block gambling sites.

Family and friends - specialised support

• Gam-Anon - support for family and friends of problem gamblers:
  • Website: gam-anon.org
  • Provides meetings and resources for those affected by another person's gambling.
• Gambling Help Online forums (Australia) - peer support for both gamblers and affected others.
• Relationship and counselling services (e.g. local psychologists, relationship counsellors, or community mental health services) can also assist families dealing with gambling-related harm.

All of the services listed above operate independently from Kingmaker. They typically offer confidential support and will not share information with Kingmaker without your explicit consent, except where required by law in their jurisdiction.

Help for Family

Gambling problems can affect partners, children, relatives, and friends. If you are worried about someone's gambling on kingmakerbet-au.com or elsewhere, your wellbeing also matters, and you are entitled to support in your own right.

How to talk to someone about their gambling

• Choose the right time: Speak when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use non-judgemental language: Focus on how their gambling affects you and the family ("I feel worried when...") rather than blaming or criticising.
• Listen and be supportive: Allow them to talk about why they gamble and how they feel, without interruption. Acknowledging their emotions can reduce defensiveness.
• Encourage, do not force: Encourage them to consider setting limits, taking a break, or seeking professional help, but avoid ultimatums unless necessary for safety.
• Set clear boundaries: Protect your own finances and wellbeing. This may include separating bank accounts or limiting access to shared funds.

Getting them engaged in support

• Offer to sit with them while they:
  • Complete an online self-assessment test.
  • Contact a helpline (such as 1800 858 858 in Australia).
  • Use the self-exclusion or Time-Out tools on kingmakerbet-au.com.
• Suggest they speak to a health professional (for example, a GP, psychologist, or psychotherapist) about gambling, anxiety, depression, or related issues.
• Remind them that seeking help is a sign of strength and that many people successfully regain control over gambling with support.

Support resources for families and affected others

• Gambling Help Online (Australia)
  • Website forums and chat provide a space where family members and friends can talk anonymously with counsellors and others in similar situations.
• Gam-Anon - gam-anon.org
  • Offers group meetings and literature specifically for people affected by someone else's gambling.
• GamCare (international online support) - gamcare.org.uk
  • Provides online forums and chatroom support, including dedicated sections for affected others.

Recommended next steps

• Contact a gambling support helpline to discuss your situation and obtain personalised advice.
• Seek professional counselling or psychotherapy for yourself, whether or not the person who gambles is ready to change.
• Consider legal or financial advice if debts or shared assets are involved.
• In any situation where you or someone else is at immediate risk of harm, contact emergency services in your country without delay.

Operator's Commitment

Kingmaker (Kingmaker, via kingmakerbet-au.com) recognises its responsibility to minimise gambling-related harm. Although our current operating licence is issued under the jurisdiction of Curaçao (sub-license reference 365/JAZ, GLH-OCCHKTW0712342021, validity subject to ongoing verification) and we are not licensed in Australia, we aim to apply robust internal controls consistent with recognised industry standards and to comply with all applicable laws in our licensing jurisdiction.

Internal risk-monitoring and safer gambling measures

• Behavioural analysis: We use automated systems, combined with manual review, to monitor account activity for patterns that may indicate elevated risk, such as:
  • Rapid and significant increases in deposit amounts or frequency.
  • Extended continuous play sessions without breaks.
  • Repeated attempts to deposit after failed transactions.
  • Frequent cancellation of withdrawals to continue gambling.
  • Evidence of chasing losses or erratic stake patterns.
• Warning messages and prompts: Where our systems identify potential risk indicators, we may:
  • Display in-session pop-up messages highlighting time spent or losses.
  • Provide clear links to limit tools, Time-Out, or self-exclusion options.
  • Encourage the player to review their activity statement and consider a break.
• Account interventions: In higher-risk cases, we may:
  • Proactively contact the player using the contact details registered in their account.
  • Require the setting or reduction of deposit limits.
  • Temporarily freeze the account while we assess risk and discuss appropriate measures with the player.
  • Apply self-exclusion in line with our policies in circumstances where continued play would be clearly harmful.

When we may initiate contact with you

Our Responsible Gaming or Customer Support teams may contact you (usually by email, SMS, or in-account message) if, for example:

• Your deposits or losses increase significantly within a short period compared to your usual pattern.
• You play for very long sessions without logging out or taking breaks.
• We receive communications from you that suggest distress, loss of control, or difficulties related to gambling.
• External information (such as bounced payments or chargebacks) indicates financial stress that may be related to gambling.

These contacts are intended solely to support safer gambling. They may include information about available tools, advice to consider a break, or, in serious cases, notification of restrictions we are applying to your account. All processing of personal data for these purposes is carried out in accordance with our Privacy Policy.

Disclaimer: While we strive to identify and respond to risky behaviour, no monitoring system is perfect. Our tools and interventions do not replace your personal responsibility to manage your gambling and seek help when needed.

Updates

Kingmaker may update this Responsible Gaming page and our underlying policies from time to time to reflect legal or regulatory changes, developments in best practice, or improvements to our systems and tools.

How you will be informed of changes

• Website updates: The latest version of this page will always be available at /responsible-gaming. The "Last updated" date below indicates when the content was most recently revised.
• Email notifications: Where changes are material and significantly affect your rights or obligations, we will endeavour to notify you by email using the address registered in your account.
• On-site messages: We may display banners, pop-ups, or account notifications when you log in, drawing attention to key amendments (for example, new or enhanced limits, changes to self-exclusion rules, or updated contact channels).
• Policy cross-references: Related documents such as our Terms and Conditions, Privacy Policy, Privacy, and dispute resolution information at Contact may also be updated and should be reviewed regularly.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or want to provide feedback on our safer gambling measures, please contact our dedicated Responsible Gaming team.

Responsible Gaming department contact details

• Email: [email protected]
• Telephone: +61 1800 123 987 (toll-free within Australia, where available) - operating hours may vary; if the line is unavailable, please contact us by email.

For general account queries not specifically related to responsible gaming, please use the contact channels indicated in our Terms and Conditions or main support section on kingmakerbet-au.com.

Feedback and support request form

You may also use the form below to request assistance with self-control tools, self-exclusion, or to provide feedback on our responsible gaming arrangements. Do not include sensitive payment details in this form.

Full name (as registered on your account):

Email address:

Account ID/Username (optional but recommended):

Request type:
Select an option Information about limits and tools Request Time-Out or short break Self-exclusion request I am concerned about my gambling I am concerned about someone else Feedback or suggestions

Details of your request:

I understand that my data will be processed in accordance with the Privacy Policy and used to handle my responsible gaming request.

Submit request

Important notice: This page is for information only and does not constitute legal, financial, or therapeutic advice. For urgent emotional or mental health support, or if you are at immediate risk, please contact local emergency services or a crisis hotline in your country without delay.